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hootsuiteSimplify workflows and strengthen security with these 6 practical tactics: https://t.co/IXDqPc1Jv6 https://t.co/Y5hHPHiJ8e 5 minutes ago |
hootsuite5 harsh realities of social media marketing (and how to deal with them): https://t.co/FIfHmrbTEm https://t.co/J0gmbn6lLc 1 hour ago |
hootsuiteImportant demographics about Twitter users: https://t.co/r02O7V0fha Social marketers, you'll want to know this https://t.co/dPLZfMRDMS 2 hours ago |
hootsuiteTips and tricks for social media marketers using GIFs: https://t.co/vOCqQDyCI8 https://t.co/qRaK2TY4cZ 3 hours ago |
hootsuiteIf you're doing these 10 things on Facebook, you're wasting time: https://t.co/lpJcDKBbQy https://t.co/mZo9WpfM03 4 hours ago |
techbargains#Workout while you #work, burn some extra calories while being productive #amazon #deal https://t.co/1VWfBzPazF https://t.co/ag00mIAGw2 4 hours ago |
techbargainsEnds Soon! This muti-use aircraft-grade aluminium ladder is a step up above the rest. #deal https://t.co/FLwGyEAbCM https://t.co/al5Nc8ON7c 5 hours ago |
hootsuiteHere's what Kim K taught Taylor Swift (and marketers) about social media: https://t.co/nHIYG48ZGW #ChoiceContent https://t.co/vp2vNqOeUw 6 hours ago |
techbargainsIt's the cats meow of #massage chairs w/ multiple modes to help you relax after #work. #deal https://t.co/3sLTaKTzyj https://t.co/88my4damuK 7 hours ago |
hootsuite6 free online courses for social media marketing beginners: https://t.co/goAxmlmuqe https://t.co/GqZymODms7 7 hours ago |
hootsuiteUse this white paper to prepare your organization for real-world risk scenarios on social: https://t.co/SHIlJVQhbx https://t.co/Bg5lGguaf5 8 hours ago |
markshawWow. That was awesome fun. Chatting Twitter & customer care with friends @hootsuite & loads others. #HootChat cheers. Mark. 8 hours ago by hootsuite |
hootsuiteBe sure to tune in to #HootChat next Thursday. We'll have @Iraa from @LinkedIn on board to discuss creating content with limited resources! 8 hours ago |
hootsuiteHey #HootChat friends. Want to learn more about customer care? This article is for you! https://t.co/Xq5psWYDAd 8 hours ago |
hootsuiteThat's it for #HootChat! Thank you @MarkShaw for the great customer care insights https://t.co/DQ5TtApiyZ 8 hours ago |
markshaw@hootsuite a8b you need to start with the right mindset.. understand twitter, dont take things personally & use the right tools #hootchat 8 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite a8 you need to give your staff.. guidelines, guidance, training & support. #hootchat 8 hours ago in reply to hootsuite by hootsuite |
hootsuiteQ8: What is your BEST tip to getting started with social customer care? #HootChat https://t.co/elohkKLWA8 8 hours ago |
markshaw@hootsuite a7d same answers to everyone. not allowing the staff to actually do anything. #hootchat 8 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite 7b not understanding the nature of twitter. deleting things, not listening, taking far too long to reply #hootchat 8 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite a7. not human response. using bots. not training staff to help anyone. using twitter to direct people to call centre #hootchat 8 hours ago in reply to hootsuite by hootsuite |
hootsuiteQ7: What mistakes do brands make with customer care? #HootChat https://t.co/IiYd7XPPJP 8 hours ago |
maadgabA6: low first response times, happy customers, and relationships that last a lifetime 💞 📈 #HootChat 8 hours ago by hootsuite |
markshaw@hootsuite a6c the bottom line is more sales.. all the customer care & help n support in the end you want to sell more. #hootchat 8 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite 6b more people tweeting in a positive way about your business #hootchat 8 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite a6 success on customer care is less calls into your call centre, more sales.. bottom line as more people are talking #hootchat 8 hours ago in reply to hootsuite by hootsuite |
hootsuiteQ6: How do you measure the success of your customer care? #HootChat https://t.co/6HBwOqkhba 8 hours ago |
maadgabA5 (2): Dedicating a team in the org for Social Customer Care & being HUMAN (don't fall into the bot trap) #HootChat https://t.co/MQgOBV8D9j 8 hours ago by hootsuite |
maadgabA5 (1): Being proactive and sharing tips & tricks! This empowers users to #SelfHelp before they get their Twitter fingers going #HootChat 8 hours ago by hootsuite |
markshaw@hootsuite a5 they also understand twitter & how it works.. understand what customers are looking for when tweeting them #hootchat 8 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite a5b they take the time to get to know the issues & then have the ability to actually make decisions & sort things out..#hootchat 8 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite a5. they listen.. listen.. listen.. then act fact to acknowledge the tweet/ tweets & then apologise & start the process.#hootchat 8 hours ago in reply to hootsuite by hootsuite |
DealNews10 Trendy Picks From Claire's Best-Ever BOGO Sale - https://t.co/4dnR7TmooT 8 hours ago |
hootsuiteQ5: What do leading brands do differently with social customer care? #HootChat https://t.co/jGREBv9B72 8 hours ago |
maadgabA4: (for real now) @AppleSupport is a great example of how being proactive & sharing tips can help build a solid content stream #HootChat 8 hours ago by hootsuite |
maadgabA4: @Hootsuite_Help 😉 of course #HootChat 8 hours ago by hootsuite |
markshaw@hootsuite a4a @MailChimp @Metro_Bank @KLM great at twitter customer care.. #hootchat 8 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite a4. loads are great.. a few... @buffer who really are exceptional.. @JetBlue @samsung @WholeFoods #hootchat 8 hours ago in reply to hootsuite by hootsuite |
hootsuiteQ4: Which brands are exceptional at customer care on Twitter? #HootChat https://t.co/k0wyqbE92X 8 hours ago |
maadgabA3: Twitter is a fast-paced, public facing channel that makes both ends accountable! Perfect for customer care #HootChat 8 hours ago by hootsuite |
markshaw@hootsuite a3b twitter is real people saying real stuff about you in real time.. perfect for customer care and customer service #hootchat 8 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite a3 twitter is the best channel because by default thats where most people go 1st to message businesses & brands #hootchat 8 hours ago in reply to hootsuite by hootsuite |
hootsuiteQ3: Why is Twitter the best channel for customer care? #HootChat https://t.co/cLpET6TdiT 8 hours ago |
maadgabA2 (1): YES! 1,000 times yes! The 1:many nature of social lets you communicate solutions w/ a wide audience! #HootChat 9 hours ago by hootsuite |
markshaw@hootsuite a2b people use twitter because its easy, fast, can get a good audience & its become the way to message businesses #hootchat 9 hours ago in reply to hootsuite by hootsuite |
markshaw@hootsuite a2. the reality is that its not down to the brands.. its where your customers & potential customers are..#hootchat 9 hours ago in reply to hootsuite by hootsuite |
hootsuiteQ2: Should brands provide customer care on social media? Why? #HootChat https://t.co/dE2LAkCY39 9 hours ago |
markshaw@hootsuite a1c its also a huge way to get feedback, ideas, opinions, learn so much from others & support and help others #hootchat 9 hours ago in reply to hootsuite by hootsuite |
maadgabA1: Social customer care is all about being where your users are & responding to their questions in (close to) real time fashion! #HootChat 9 hours ago by hootsuite |
markshaw@hootsuite a1b with the aim of creating an army of brand / business advocates. people that will talk & promote your business #hootchat 9 hours ago in reply to hootsuite by hootsuite |
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