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Brandwatch

A8. Start with a specific goal in mind and start small. Don't try to track everything. And never forget the human behind the data #HootChat 3 minutes ago retweeted by hootsuite

hootsuite

Q8: What advice do you have for someone just starting with social listening? #HootChat https://t.co/bWfGPnd92x 4 minutes ago

Brandwatch

A7. Not knowing what to listen for. Setting clear objectives is a must in order to gain valuable insights #HootChat 6 minutes ago retweeted by hootsuite

Brandwatch

A7. Gathering too much data and then getting lost in it and also not acting on the insights you uncover #HootChat 8 minutes ago retweeted by hootsuite

hootsuite

Q7: What are some common mistakes marketers make with social listening? #HootChat https://t.co/9ZmWUOTBn6 10 minutes ago

marketo

A6. Sentiment! 42% of people will post about a good experience while 53% will talk about a bad one. #hootchat https://t.co/9svZXzfisS 13 minutes ago retweeted by hootsuite

Brandwatch

A6. It depends on your goals. Sentiment scores, click-through and engagement rates and conversions are good places to start #HootChat 16 minutes ago retweeted by hootsuite

hootsuite

Q6: Which metrics matter when reporting on social listening? #HootChat https://t.co/eSJe5KHzJk 17 minutes ago

Brandwatch

A5. It's working when you can use it to identify threats or opportunities that might affect your business or brand #HootChat 22 minutes ago retweeted by hootsuite

Brandwatch

A5. There's always news! Are the insights & data being used to inform decisions? Can other departments benefit from the analysis? #hootchat 24 minutes ago retweeted by hootsuite

hootsuite

Q5: How can you tell if your listening is working? Is no news really good news? #HootChat https://t.co/ONtZN1hkEq 24 minutes ago

Brandwatch

A4. By looking at mentions in blogs and forums you can identify new topics, influencers and advocates for you brand #hootchat 30 minutes ago retweeted by hootsuite

marketo

A3. Listen for negative & positive feedback. How you respond to feedback says a lot about your brand! #hootchat https://t.co/cWcLwoFRVn 37 minutes ago retweeted by hootsuite

Brandwatch

A4. Look beyond Twitter and Facebook, with Brandwatch you can see if your brand is being mentioned in forums and blogs #HootChat 31 minutes ago retweeted by hootsuite

Brandwatch

A4. Finding non-tagged mentions gives perspective on the conversation about but not directed at brands #HootChat 33 minutes ago retweeted by hootsuite

hootsuite

Q4: We all check our @mentions and page walls. What else can we listen to? How? #HootChat https://t.co/6iOpij0xV7 34 minutes ago

marketo

A2. Responding quickly and appropriately to negative feedback can increase customer loyalty and retention. #hootchat https://t.co/B60po2OK2G 39 minutes ago retweeted by hootsuite

Brandwatch

A3. You can really track anything that is specific to your needs; non-tagged mentions, consumer trends, product, influencers #HootChat 38 minutes ago retweeted by hootsuite

Brandwatch

A3. Determine what matters the most. You can't listen to everything at the same time. Focus, execute, align with objs & needs. #hootchat 39 minutes ago retweeted by hootsuite

hootsuite

Q3: What types of conversation should you listen for? Is it the same for everyone? #HootChat https://t.co/hrKuxz5xgd 40 minutes ago

Brandwatch

A2. It can inform countless processes like competitive intelligence, product performance, campaign intelligence, reputation mgmt.. #hootchat 44 minutes ago retweeted by hootsuite

Brandwatch

A2. Social media is the largest, unsolicited focus group. There's an enormous amount of insights that brands can tap into #hootchat 46 minutes ago retweeted by hootsuite

hootsuite

Q2: Why should you listen to social conversation about your brand? #HootChat https://t.co/NObkVauz8d 46 minutes ago

Brandwatch

A1. Social listening is a way of a gaining a deeper understanding of a topic, audience or brand through the lense of social media #hootchat 51 minutes ago retweeted by hootsuite

hootsuite

Q1: What does "social listening" mean? #HootChat https://t.co/izaK0ept4P 52 minutes ago

hootsuite

Let's get chatting! There are 8 questions, tag your answers with A1, A2 etc and we'll share the best on https://t.co/6epgjIVdbM 💬 #HootChat 53 minutes ago

DealNews

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hootsuite

It's #HootChat time! Follow the hashtag to join in the conversation. What has everyone been up to today? https://t.co/0xzpgB2WgL 56 minutes ago

hootsuite

Alright everyone, get ready, #HootChat is back! We've got @Brandwatch with us to discuss Social Listening today https://t.co/VSp1OFDH63 58 minutes ago

hootsuite

Learn social listening best practices from @Brandwatch on #HootChat this week. Join the chat in 15 mins! 👀 https://t.co/EE6dKvzgvk 1 hour ago

hootsuite

Why isn't your brand on Snapchat? Marketing tips to get started 👻 https://t.co/5AXw5iIzor https://t.co/bAf36Jh17a 1 hour ago

DealNews

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hootsuite

3/3| Integrate Twitter into your live events. Tweetups are great for increasing the visibility of your account #TwitterSmarter @MadalynSklar 2 hours ago in reply to hootsuite

hootsuite

2/3| Promote your profile across your networks. Let your Facebook fans/website visitors know you're on Twitter #TwitterSmarter @MadalynSklar 2 hours ago in reply to hootsuite

hootsuite

1/3| Firstly, make sure you have a complete Twitter profile. Have an informative bio and proper photos! #TwitterSmarter @MadalynSklar 2 hours ago in reply to MadalynSklar

hootsuite

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techbargains

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hootsuite

Underappreciated skills that give you a major advantage in the social media industry: https://t.co/wV3SiguC2e https://t.co/3aPgx2QlJS 3 hours ago

hootsuite

Facebook shows businesses how their mobile ads impact store visits and sales: https://t.co/UKxCMQfKJe on @Forbes https://t.co/PGpTt6QmDy 3 hours ago

techbargains

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hootsuite

7 awesome Instagram accounts your brand can learn from: https://t.co/K8tM8V5rrc https://t.co/h2gDGZ3xWI 4 hours ago

hootsuite

Going viral: the psychology of shareable content https://t.co/7IrKloKClF via @Brandwatch #ChoiceContent https://t.co/fhY3zXCjzI 4 hours ago

techbargains

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hootsuite

Have you ever tweeted a customer service complaint? Those days might be over: https://t.co/FW33w1lFgs https://t.co/IXHGGTjQ73 5 hours ago

hootsuite

What times you should actually be posting on social (broken up by each network 🙌) https://t.co/QJtaCioQe6 https://t.co/FUQz5OOd7B 5 hours ago

DealNews

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techbargains

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DealNews

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hootsuite

Things you wanted to know about Snapchat (but were afraid to ask) https://t.co/utrwLyU6g2 https://t.co/Zn5uAdw02v 6 hours ago

hootsuite

How to pitch and write a Hootsuite blog post: https://t.co/F5prCx0TBn https://t.co/xpoKhx3V8M 6 hours ago

techbargains

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