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newinstoneA4: Effective social #custserv starts with a #dreamteam. A good grasp on brand voice, rock-solid knowledge and lightning fingers. #hootchat 3 minutes ago by hootsuite |
TELUSsupportA4b: Platform differentiation – each platform has different attributes and a brand needs to use them to their fullest. #HootChat 3 minutes ago by hootsuite |
TELUSsupportA4a: Smart, personable, passionate people that love your brand – willing and ready for internet zingers & micdrops #HootChat 6 minutes ago by hootsuite |
hootsuiteQ4: What should be included in an effective social customer service strategy? #HootChat http://t.co/xj0T1MgJZS 6 minutes ago |
TELUSsupportA3c: Creating positive social experiences can organically drive shares and encourage advocacy. #HootChat 10 minutes ago by hootsuite |
TELUSsupportA3b: SM gives support channels the opportunity to be less formal, link like-minded people & connect resources online. #HootChat 12 minutes ago by hootsuite |
TELUSsupportA3a: It's no longer a 1:1 convo, customers can NOW view all SM inquiries to find solutions, making it a 1:many convo. #HootChat 13 minutes ago by hootsuite |
hootsuiteQ3: How does social media customer service differ from service via traditional channels? #HootChat http://t.co/vj67XuSveO 14 minutes ago |
TELUSsupportA2b: Customers are growing to expect brands to have a real personality #HootChat 17 minutes ago by hootsuite |
techbargainsToms Surprise Sale - up to 70% off - Toms Surprise Sale - up to 70% off http://t.co/a19MqeWO6X 18 minutes ago |
TELUSsupportA2a: Absolutely! SM is instantaneous – customers expect quicker & easier access to answers. #HootChat 19 minutes ago by hootsuite |
hootsuiteQ2: Have customer service expectations changed due to social media? How? #HootChat http://t.co/2Y50RaHvHt 20 minutes ago |
TELUSsupportA1b: Being present where our customers are helps us understand their needs. We can talk WITH our community, not at them. #HootChat 28 minutes ago by hootsuite |
TELUSsupportA1a: Customers use SM to talk about their experiences – brands should be there to help. #HootChat 28 minutes ago by hootsuite |
TELUSHi back! 👋 RT @hootsuite: Today we're talking customer service w/ @TELUS & @TELUSsupport. Hi guys👋 #HootChat 28 minutes ago by hootsuite |
hootsuiteQ1: Why is it important for brands to deliver customer service on social media? #HootChat http://t.co/bs0bSYJIpi 29 minutes ago |
hootsuiteLet's get chatting! There'll be 8 questions, tag your answers with A1, A2 etc and we'll share the best on http://t.co/6epgjIVdbM 💬 #HootChat 31 minutes ago |
hootsuiteToday we're talking customer service on social with @TELUS & @TELUSsupport, one of North America's best comms providers. Hi guys👋 #HootChat 32 minutes ago |
hootsuite#HootChat starts meow! Follow the hashtag to join the conversation, and introduce yourself to one new friend 👈 http://t.co/WpoqAvmSTp 34 minutes ago |
DealNewsThis @ToryBurch leather #jacket is an undeniable Editors' Choice pick-- you'll save a whopping $249! http://t.co/PHF02sqTCS 34 minutes ago |
hootsuite.@Hootsuite's #HootChat starts in 15 minutes! The team from @TELUS leads to talk social #custserv with @TELUSsupport http://t.co/bivabvPksC 48 minutes ago |
techbargainsFeeling sad that summer is almost over? Plan your next #vacation. http://t.co/g40g0J1Cqm #traveldeals #vacationdeals #laborday 50 minutes ago |
hootsuite.@BurgerKing Room at the table for one more? #PeaceDayBurger http://t.co/OyKhbmEHB5 http://t.co/DWMwre5uzT 55 minutes ago |
techbargainsCanon Labor Day Sale - up to 65% off Refurbished Cameras, Lens, Flashes http://t.co/KD3oqJaK1g 1 hour ago |
hootsuiteWhat can you learn about work-life balance from 2000-ft up? http://t.co/1Fd06XoXpW http://t.co/RCgZJIvpQM 1 hour ago |
DealNewsSay goodbye to the shirtless models of #Abercrombie, because this brand is growing up http://t.co/qT9rWjjS27 http://t.co/hndZqOMvcr 1 hour ago |
techbargainsHome Depot Labor Day Sale - up to 25% off Appliances | - Home Depot Labor Day Sale - up to 25% off Appliances | http://t.co/spzL2PDEKj 2 hours ago |
hootsuiteWhat brands need to know before hijacking a hashtag: http://t.co/rJ1APQsCut http://t.co/c3elJ125QY 2 hours ago |
DealNewsGet your #LaborDay shopping done early! Save up to 88% on #Apple gear at @eBay, or 50% on #appliances at @BestBuy http://t.co/AceLkt9eYQ 2 hours ago |
techbargainsTimberland Labor Day Sale - Extra 20% off Sitewide - Timberland Labor Day Sale - Extra 20% off Sitewide http://t.co/IeL15kyxXm 3 hours ago |
hootsuiteRecruit the best students: http://t.co/iaOBbkXABd Colleges and universities, take a look at this http://t.co/3WL8uADXr9 3 hours ago |
DealNewsSome #Amazon sellers can now set limits on who gets #Prime shipping http://t.co/YPu6SHlhdg http://t.co/i3k5fvmb1Y 3 hours ago |
DealNewsToday you can score 2 pairs of #CalvinKlein pants for just $10, or nab some patio furniture at $327 off http://t.co/CGN1DSYr5h #MorningJolt 4 hours ago |
techbargainsTODAY ONLY Garmin Forerunner 310XT Running GPS + Heart Monitor $99.99 http://t.co/SOpIBtPM2p 4 hours ago |
hootsuiteA guide to starting your own #TwitterChat: http://t.co/CrDYyLJiDB Join our #HootChat at 12pm pst http://t.co/scWqHqS497 4 hours ago |
DealNews#AppleTV is investing in original content. Isn't the market getting kinda... crowded? http://t.co/4EyPLnnHVf http://t.co/Jw8TCghK5D 4 hours ago |
techbargainsCanon EF 40mm f/2.8 STM Lens for Canon DSLR (1yr Warranty) $99.99 http://t.co/TjH7CZHkdF 5 hours ago |
hootsuiteStop wasting your money. Landing pages can improve conversions from your social ads: http://t.co/W4h1Lyc6C0 http://t.co/76NSPa3iiK 5 hours ago |
DealNewsBooking a "mystery" #vacation can save you big bucks, but their secret nature can keep you from comparing prices http://t.co/lnjAk5OC0a 5 hours ago |
techbargainsLenovo ThinkPad T440p Intel Core i7-4600M 14in Laptop w/ 3yr warranty $929 http://t.co/838niWcj2U 6 hours ago |
hootsuiteHow Pic's Peanut Butter uses social media to expand internationally: http://t.co/BR25z51c8N http://t.co/n0Lanb7ArZ 6 hours ago |
DealNews#LaborDay is all about taking a break, so we've rounded up the week's best #coupons for you http://t.co/oJW1tXlTjv http://t.co/UtXAO730ko 6 hours ago |
techbargainsJCrew Factory Labor Day Sale - up to 50% off sitewide - JCrew Factory Labor Day Sale - up to 50% off sitewide http://t.co/eAilMfZIPG 7 hours ago |
hootsuiteThe 2016 Presidential Candidates on Instagram, ranked: http://t.co/6yCQpbctNh http://t.co/OFw4rAneZB 7 hours ago |
techbargainsXFX Black Edition Double D Radeon R9 280X 3GB Video Card $199.99AR http://t.co/iLEFkWjxju 8 hours ago |
hootsuiteFind out where social media fits into each of the four stages of the creative process: http://t.co/MJXAJfcdyj http://t.co/GTenBgYGiE 8 hours ago |
hootsuiteShow your boss the success you're seeing on social media by doing this: http://t.co/u9hjEBdKv9 http://t.co/TakavX3mzP 9 hours ago |
techbargainsCraftsman 42-Piece 1/4 and 3/8in Drive Bit and Torx Bit Socket Wrench Set $29.99 http://t.co/74rYqkSdkc 10 hours ago |
hootsuiteWHOA. You said what on social media? http://t.co/4SIV8knaNN Avoid this by brushing up on social media etiquette http://t.co/F1TOgjN0TW 10 hours ago |
techbargainsTODAY ONLY Best Buy Battery Roundup (Dynex AA Batteries 36-Pack $6.99) http://t.co/0PPh5J7caq 11 hours ago |
hootsuiteAll the social media metrics you're (probably) forgetting: http://t.co/w0s9INVhMt 11 hours ago |
hootsuiteDo your social accounts stand out from the pack? http://t.co/N9M557LYF7 Find out by executing a social audit http://t.co/h7rnQfUsb4 12 hours ago |
hootsuiteIf you want your Twitter engagement rate to skyrocket, try doing these things: http://t.co/ATpT46wmiM http://t.co/aghxoVxCt0 13 hours ago |
hootsuiteCheck out these 6 examples of social media skills that you won't learn in MBA school: http://t.co/0DZchddzOU http://t.co/XuIzfWpBZv 14 hours ago |
hootsuiteUsing Instagram for your business? Don't do these things: http://t.co/nXsiHPO2uu http://t.co/nIItwtW6IM 15 hours ago |
hootsuiteHistorical figures who would have killed it on social media: http://t.co/IsKXCV8xlM http://t.co/CA9rR692oQ 16 hours ago |
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